Shipping and Return Policy

Domestic Shipping Policy

Due to COVID-19, shipping times are running longer than usual. We are actively working to improve these issues.

Shipment processing time

All orders are processed within 1 business day.   Shipments or deliveries exclude weekends and holidays.  If we are experiencing a high volume order period processing and shipping may be delayed.  Your order number will have the latest up to date processing and shipping times in it. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation and order tracking

You will receive a shipment confirmation and tracking number upon fulfillment of your order.  You will receive an email and/or text if you choose to opt-in during account creation.  You can see order status from your BluManna Ketchup account if you choose to create a username and password.

Taxes

Applicable taxes are calculated and displayed at checkout.

Damages

BluManna Ketchup is not liable for any products damaged of lost during shipping.  If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim (info@blumannaketchup.com)  Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We currently only ship to the United States. 

Returns Policy

100% No-Risk Promise. Order right now with confidence!  If our delicious and healthy Blumanna Ketchup isn't right for you, we'll give you your money back! There is absolutely no-risk in giving it a try. Even if you just don't like the flavor, you can get your money back! We strive to keep you totally fulfilled and gratified, which is why we offer a 30-day, money back guarantee. If at any point you decide it’s not the most nutritious, delicious ketchup on the planet, remember your Blumanna Ketchup ‘Product’ is protected by the highest standard 100% money-back guarantee. Just send us the empty (or partially empty) bottle and we’ll refund you to the last penny (less return shipping), no questions asked.

Within 30 days from purchase, if you are unhappy and would like a refund for your ‘Product’, here’s exactly what to do: Contact the Blumanna Ketchup by emailing us at info@blumannaketchup.com.  We will gladly provide you with our return address, so as not to waste any materials. This is an easy and effortless process. Return the bottle, the invoice, and the return confirmation number you have been assigned. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the bottle within 30 days from the date of original purchase for the refund to be valid. More information on how to return an order can be found here.

We will refund your entire order, excluding return shipping costs, as long as all bottles purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.

All matters regarding returns of Blumanna Ketchup must be conducted with place of purchase (blumannaketchup.com, authorized reseller, etc). Returning a Blumanna Ketchup without complying with our policy, or returning a Product absent the protections afforded by Blumanna Ketchup as the retailer will unfortunately deem your transaction non-refundable.